Refund & Return Policy
Effective Date: January 1, 2025
At STRENGTH MATTERS LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review the following policy regarding returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return:
Items must be unused, in original packaging, and in the same condition that you received them
Returns must be initiated within 30 days of the delivery date
Proof of purchase (order number or receipt) is required
Non-returnable items include:
Gift cards
Downloadable digital products
Items marked as final sale or clearance
2. Return Process
To start a return, please contact us at strengthmattersiat@gmail.com with your order number and reason for return. We will provide instructions for shipping the item back.
Please note:
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
We recommend using a trackable shipping service, as we are not responsible for items lost in transit
3. Refunds
Once your return is received and inspected, we will notify you via email. If approved:
A refund will be processed to your original payment method within 5–10 business days
Original shipping costs (if any) are non-refundable, unless the return is due to our error
4. Exchanges
If you'd like to exchange a product (e.g., for a different size or variation), please email us at strengthmattersiat@gmail.com. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. Include photos of the product and packaging so we can process a replacement or refund quickly.
6. Late or Missing Refunds
If you haven’t received a refund yet:
First, check your bank account or payment provider
Then contact your credit card company or bank — it may take time before your refund is officially posted
If you’ve done all of this and still have not received your refund, please contact us at strengthmattersiat@gmail.com
7. Contact Us
For any questions about your return or refund, contact:
STRENGTH MATTERS LLC
Florida, United States
📧 Email: strengthmattersiat@gmail.com
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